Customer technical support and escalation management
Cleanroom and lab environment work capability
Applied Materials Singapore Technology Pte. Ltd. is seeking a Technical Product Support Engineer to provide technical support for customer-related issues, system installations, and performance improvement programs. The ideal candidate will have a relevant engineering qualification and experience in semiconductor front-end equipment, with strong communication skills and the ability to work in a team
Job Summary
The role serves as the primary intermediary for technical support, handling escalations and fleet performance for specific customers.
Candidates will provide Alpha and Beta site support for new hardware, software, and process designs in engineering or customer environments.
The position requires generating system performance data including MTBF, MTBI, and availability metrics while supporting field implementation of improvements.
Matching Summary
Match Score: 85
Applied Materials Singapore Technology Pte. Ltd. is seeking a Technical Product Support Engineer to provide technical support for customer-related issues, system installations, and performance improvement programs. The ideal candidate will have a relevant engineering qualification and experience in semiconductor front-end equipment, with strong communication skills and the ability to work in a team.
Skills & Requirements
Must-have
Semiconductor front-end equipment experience
Customer technical support and escalation management
Cleanroom and lab environment work capability
Nice-to-have
Strong communication with global teams
Adaptability to changing priorities
Experience with ECO documentation review
Key Requirements
Relevant engineering education qualification
Prior experience in semiconductor front-end equipment