Accenture Australia is seeking a Service Desk Associate for their Bengaluru location to provide Level 1 technical support, ensuring client satisfaction and system reliability. The role involves troubleshooting technical issues, logging interactions, and collaborating with team members, requiring strong communication and problem-solving skills
Job Summary
This role serves as a vital link between clients and the systems they utilize, ensuring seamless operation through precision support.
Candidates must be flexible to work 24x7 rotational shifts including US/night shifts, weekends, and Indian public holidays.
The position requires hands-on troubleshooting of hardware/software issues while maintaining strict adherence to SLAs and ticket lifecycle processes.
Matching Summary
Match Score: 85
Accenture Australia is seeking a Service Desk Associate for their Bengaluru location to provide Level 1 technical support, ensuring client satisfaction and system reliability. The role involves troubleshooting technical issues, logging interactions, and collaborating with team members, requiring strong communication and problem-solving skills.