Senior Operations Manager – Web Application & Product Operations
Abbott
Sylmar, CA, US
Not specified; base pyy range varies by location; ...
Fully remote
10+ years software operations experience
Tier 2 support organization leadership
Change advisory board governance
Abbott is seeking a Senior Operations Manager for Web Application & Product Operations to oversee the operational lifecycle of remote care software. The role involves leading Tier 2 application support, managing change requests, and ensuring operational excellence while collaborating with global teams
Job Summary
This role leads the end-to-end operational lifecycle of remote care software while ensuring reliability and performance across web applications.
The position requires managing global Tier 2 support teams and coordinating with cross-functional groups in Malaysia and Ireland for unified execution.
Candidates must drive operational excellence by defining incident response processes, managing change requests, and leading hypercare activities for major releases.
Matching Summary
Match Score: 85
Abbott is seeking a Senior Operations Manager for Web Application & Product Operations to oversee the operational lifecycle of remote care software. The role involves leading Tier 2 application support, managing change requests, and ensuring operational excellence while collaborating with global teams.
Salary
Not specified; Base pay range varies by location; Not specified
Skills & Requirements
Must-have
10+ years software operations experience
Tier 2 support organization leadership
Change Advisory Board governance
Hypercare management for releases
Incident response process optimization
Global team coordination skills
Nice-to-have
ITIL process familiarity
SRE practice experience
ISO/SOC compliance knowledge
Customer-facing product background
Automation and monitoring expertise
Key Requirements
10+ years in software operations or technical program management
Experience with AWS/Azure/GCP cloud platforms
Proficiency in monitoring tools like New Relic or Splunk