Analyst Ii, Product Technical Support

Fidelity National Information Services

Phl Mani, Philippines
Hybrid (three days in-office, two days virtual)
Expert product support
Recreate client issues
Troubleshoot software problems
Fidelity National Information Services is seeking an Analyst II for Product Technical Support, located in Manila, Philippines, with a hybrid work model. The ideal candidate will have a strong banking background, excellent problem-solving skills, and a customer-focused approach to support clients effectively

Job Summary

  • You will utilize your expertise in the business of banking, understanding how banks serve their customers and manage operations.
  • The Client Support team is a highly collaborative organization focused on handling client issues and resolving errors with urgency.
  • At FIS, you can learn, grow and make an impact in your career with flexible work environments and professional development resources.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking an Analyst II for Product Technical Support, located in Manila, Philippines, with a hybrid work model. The ideal candidate will have a strong banking background, excellent problem-solving skills, and a customer-focused approach to support clients effectively.

Skills & Requirements

Must-have

  • Expert product support
  • Recreate client issues
  • Troubleshoot software problems
  • Document customer information
  • Analyze and resolve issues
  • Banking operations understanding

Nice-to-have

  • Client-focused approach
  • Relationship building skills
  • Self-starter mentality
  • Probing question skills
  • Resourceful research

Key Requirements

  • Prior US banking or finance experience
  • Credit and Debit processing experience
  • Teller Deposits and Lending experience
  • Advance problem-solving skills
  • Grasp technical knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter