Holly Hunt Enterprises Inc is seeking a Customer Care professional for their Retail Operations in Tokyo, Japan. The ideal candidate should have significant experience in customer fulfillment and a strong commitment to customer service, working collaboratively with various stakeholders to ensure timely order delivery
Job Summary
The role involves day-to-day order management and ensuring 100% on-time delivery to meet customer expectations.
Candidates must collaborate with internal stakeholders and external suppliers across Japan, China, and North America to fulfill orders.
The position requires reporting weekly and monthly performance KPIs to leadership while maintaining strong relationships with all customers.
Matching Summary
Match Score: 85
Holly Hunt Enterprises Inc is seeking a Customer Care professional for their Retail Operations in Tokyo, Japan. The ideal candidate should have significant experience in customer fulfillment and a strong commitment to customer service, working collaboratively with various stakeholders to ensure timely order delivery.
Skills & Requirements
Must-have
5 years experience in customer fulfillment
Proficient in Japanese and English languages
Strong Microsoft Windows application skills
Experience with order management systems
Ability to work in high-pressure environment
Nice-to-have
Passion for providing best customer service
Ability to challenge status quo
Commercially focused mindset
Team player with self-initiative
Cultural awareness in international environment
Key Requirements
Minimum 5 years leading customer fulfillment
Fluency in Japanese and English (writing and vocal)
Experience within Store or Retail/Wholesale organizations