It Site-field Support Engineer Iii

Thermo Fisher Scientific UK

Bridgewater, NJ, US
Base: $105,000.00-$110,000.00; bonus: eligible for...
Fully remote
80-100% regional travel requirement
Active directory and client/server networks
Servicenow queue ownership and management
Thermo Fisher Scientific is seeking an IT Site-Field Support Engineer III for a role based out of Bridgewater, NJ, requiring extensive regional travel (80-100%). The position focuses on providing on-site and remote IT support to multiple locations, managing incident queues, and ensuring high customer satisfaction through effective problem-solving and communication

Job Summary

  • This role requires extensive regional travel of approximately 80–100% to provide on-site and remote IT support across multiple company locations.
  • Candidates must possess strong problem-solving skills with an understanding of OSI layers to identify and resolve root causes in distributed environments.
  • The position offers a comprehensive Total Rewards package including medical plans, 401(k) retirement savings, and at least 120 hours of paid time off annually.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking an IT Site-Field Support Engineer III for a role based out of Bridgewater, NJ, requiring extensive regional travel (80-100%). The position focuses on providing on-site and remote IT support to multiple locations, managing incident queues, and ensuring high customer satisfaction through effective problem-solving and communication.

Salary

Base: $105,000.00-$110,000.00; Bonus: Eligible for variable annual bonus; Benefits: Comprehensive Total Rewards including medical, dental, vision, 401(k), and PTO

Skills & Requirements

Must-have

  • 80-100% regional travel requirement
  • Active Directory and client/server networks
  • ServiceNow queue ownership and management
  • PC hardware installation and break-fix support
  • Level 2/3 technical troubleshooting skills

Nice-to-have

  • Excellent written and verbal communication
  • Experience with cross-regional global teams
  • Major IT vendor certification on desktop platform
  • Ability to influence functional teams
  • Knowledge of data center health checklists

Key Requirements

  • 4-6 years experience in Desktop or IT Service Delivery
  • Clean driving record and successful MVR review
  • Pass pre-employment physical examination
  • Ability to lift up to 50 lbs with assistance

Work Rights

Not specified

Tailored Resume

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