Supervisor, Housekeeping

Melco Resorts & Entertainment

Macau, Macau
On-site
Supervise cleaning of guest rooms
Maintain cleanliness standards
Manage team productivity
Melco Resorts & Entertainment is seeking a Housekeeping Supervisor in Macau to oversee housekeeping staff and ensure adherence to cleaning standards. The role requires prior supervisory experience in a 5-star hotel and involves managing team productivity, conducting performance reviews, and maintaining cleanliness of guest areas

Job Summary

  • Supervise Senior Room Attendants and Room Attendants to ensure all allocated daily tasks are completed in their section in accordance with established SOPs, guidelines and checklists.
  • Manage team members’ productivity within established benchmarks – recognizing excellence and counselling or setting programs for those team members not achieving.
  • Communicate with fellow team members and departments to proactively service guests, minimize confusion, and ensure the standards are maintained as well as guest requirements are satisfied.

Matching Summary

Match Score: 85

Melco Resorts & Entertainment is seeking a Housekeeping Supervisor in Macau to oversee housekeeping staff and ensure adherence to cleaning standards. The role requires prior supervisory experience in a 5-star hotel and involves managing team productivity, conducting performance reviews, and maintaining cleanliness of guest areas.

Skills & Requirements

Must-have

  • Supervise cleaning of guest rooms
  • Maintain cleanliness standards
  • Manage team productivity
  • Adhere to security procedures
  • Communicate with team members

Nice-to-have

  • Team building skills
  • Coaching and development
  • Guest satisfaction focus

Key Requirements

  • 2-year Housekeeping experience at supervisory level
  • 5-star hotel experience
  • High school diploma or equivalent
  • Fluent English and Cantonese
  • Flexible shift work

Work Rights

Not specified

Tailored Resume

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