Director, Customer Success & Strategic Implementation - Craft Education

Western Governors University

Base: $126,800.00 - $228,300.00; bonus/equity: eli...
15 years management experience
10 years leading cross-functional teams
Workforce development program design
This senior leadership role oversees Subject Matter Experts and Project Managers to execute client project pipelines and drive opportunities for scale and monetization

Job Summary

  • This senior leadership role oversees Subject Matter Experts and Project Managers to execute client project pipelines and drive opportunities for scale and monetization.
  • The position requires designing and deploying scalable work-based learning pathways that address specific employer skill gaps while ensuring compliance with federal standards.
  • Candidates will foster feedback loops between program delivery, product, and sales teams to ensure services meet user needs and anticipate future market demands.

Matching Summary

This senior leadership role oversees Subject Matter Experts and Project Managers to execute client project pipelines and drive opportunities for scale and monetization.

Salary

Base: $126,800.00 - $228,300.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement savings plan, 12 weeks parental leave

Skills & Requirements

Must-have

  • 15 years management experience
  • 10 years leading cross-functional teams
  • Workforce development program design
  • Apprenticeship pathway scalability
  • Federal compliance (DOL/PIRL)
  • Strategic partner management

Nice-to-have

  • Experience across multiple sectors
  • Data-driven continuous improvement
  • Exceptional stakeholder engagement
  • Vendor relationship management
  • Freemium-to-premium service model

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 15 years of management experience
  • 10 years leading cross-functional teams
  • 3 years managing vendor relationships and budgets
  • Knowledge of DOL and PIRL requirements

Work Rights

Not specified

Tailored Resume

Cover Letter