Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall, focusing on the Onboarding CSM team for North America
Job Summary
Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall, focusing on the Onboarding CSM team for North America.
Responsibilities include ensuring CSMs meet KPIs, have role mastery, monitoring business needs, handling escalations, and occasionally covering accounts.
The role involves coaching sessions, team building, hosting training, and driving team initiatives to enhance processes and morale.
Matching Summary
Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall, focusing on the Onboarding CSM team for North America.
Skills & Requirements
Must-have
Manage 7-10 direct reports
Monitor and drive business needs
Handle escalations and JIRAs
Onboarding CSM team for North America
Assist with account coverage
Develop and deploy new processes
Nice-to-have
Customer centric mindset
Ability to diffuse complex challenges
Enhance team processes and morale
Lead by example mentorship
Key Requirements
2+ years of customer onboarding experience
2+ years customer success/relationship/account management
Experience with CRM tools (MS Office Suite, Salesforce)
Experience working with enterprise customers
Demonstrable ability to work in a fast-paced environment