Rtw Case Manager

204

Sydney, Australia
Not specified; generous employee benefits included...
Fully remote
Extensive customer service experience
End-to-end claims process management
Liaising with multiple stakeholders
This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey

Job Summary

  • This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.
  • The position offers flexibility to work from home up to 3 days per week after the first three months subject to performance.
  • EML provides comprehensive benefits including a corporate wellbeing program, generous discounts, and access to an Employee Assistance Program.

Matching Summary

This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.

Salary

Not specified; Generous employee benefits included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Extensive customer service experience
  • End-to-end claims process management
  • Liaising with multiple stakeholders

Nice-to-have

  • Allied health or rehabilitation background
  • Empathetic and supportive approach
  • Strategic thinking and creativity

Key Requirements

  • Experience in allied health, rehabilitation, or disability support (advantageous)
  • Strong communication skills to build rapport and trust
  • Ability to actively listen and understand customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter