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Workday is seeking a Community Engagement & Moderation Manager to oversee community strategy and ensure effective communication between department representatives and customers. The role emphasizes moderation, utilizing AI tools, and community engagement, all while maintaining a culture rooted in integrity and collaboration.
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Job Summary
The Community Engagement & Moderation Manager supports community strategy and governance while serving as a primary liaison between Workday department representatives and customers.
You will work hands-on with the Workday Community platform to build value, trust, gamify, and influence behaviour on the community.
Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
Matching Summary
Match Score: 75
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Workday is seeking a Community Engagement & Moderation Manager to oversee community strategy and ensure effective communication between department representatives and customers. The role emphasizes moderation, utilizing AI tools, and community engagement, all while maintaining a culture rooted in integrity and collaboration.
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Skills & Requirements
Must-have
Community engagement programs and tactics
AI-enhanced communication and response automation
Moderation policy and guideline implementation
Cross-functional issue resolution
Gamification strategies for behavior influence
Performance metrics tracking and communication
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Meaningful work with supportive colleagues
Key Requirements
3+ years of professional experience
Community member engagement or moderation strategies
Operational-level community platform tools knowledge