Head Of It Service Management

S&P Global Mobility

**
Itsm strategy and operating model
Cmdb governance and data standards
Servicenow platform strategy and roadmap
** The Head of IT Service Management position at S&P Global Mobility focuses on leading corporate IT functions, emphasizing IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform management. The role requires extensive experience in IT leadership, service delivery, and collaboration across teams to enhance customer and employee experiences. **

Job Summary

  • The Director, Corporate IT Services is responsible for corporate IT functions with a primary focus on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development, administration, and support.
  • Own and evolve the corporate ITSM strategy, operating model, and roadmap across Incident, Request, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
  • Build and lead a high-performing team with clear roles, career development plans, and measurable objectives.

Matching Summary

Match Score: 75

** The Head of IT Service Management position at S&P Global Mobility focuses on leading corporate IT functions, emphasizing IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform management. The role requires extensive experience in IT leadership, service delivery, and collaboration across teams to enhance customer and employee experiences. **

Skills & Requirements

Must-have

  • ITSM strategy and operating model
  • CMDB governance and data standards
  • ServiceNow platform strategy and roadmap
  • ITSM process governance and controls
  • ServiceNow development and configuration

Nice-to-have

  • customer and employee experiences
  • continual improvement practices
  • stakeholder management and communication
  • building high-performing teams
  • driving data-based performance improvements

Key Requirements

  • Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
  • 10+ years in progressive IT leadership roles
  • 5+ years managing ITSM processes or service operations
  • Demonstrated leadership of ServiceNow administration and delivery teams
  • Strong working knowledge of CMDB principles
  • Experience with enterprise integrations
  • Proven ability to lead process change

Work Rights

Not specified

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