Switchboard Operator - 2nd Shift

The Ohio State University

Columbus, Ohio, US
Multi-line phone skills
Critical thinking
Fast-paced environment
This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day

Job Summary

  • This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day.
  • Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system.
  • Our Comprehensive Employee Benefits Include An array of retirement plan options, each with a generous employer contribution.

Matching Summary

This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day.

Skills & Requirements

Must-have

  • multi-line phone skills
  • critical thinking
  • fast-paced environment
  • electronic communication
  • 2nd shift availability

Nice-to-have

  • welcoming attitude
  • adapt to change
  • caring for patients
  • train new staff

Key Requirements

  • High School graduate or GED certificate
  • competent computer and data entry skills
  • experience in healthcare or call center
  • available to work Monday - Friday, 3 pm to 11 pm and every other weekend

Work Rights

Not specified

Tailored Resume

Cover Letter