Customer Success Manager

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer value realization
Drive adoption of saas solutions
Develop strategic success plans
As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value

Job Summary

  • As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value.
  • Your responsibilities include developing success plans, acting as a liaison between product management and the customer, and maintaining revenue streams by demonstrating top and bottom-line value.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants

Skills & Requirements

Must-have

  • Customer value realization
  • Drive adoption of SaaS solutions
  • Develop strategic success plans
  • Collaborate with Sales and Services
  • Manage customer renewals end-to-end
  • Identify upsell opportunities

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years CSM experience with SaaS
  • 2+ years change management experience
  • 2+ years CRM/Customer Success tool experience
  • 2+ years account management/strategic planning
  • 3+ years customer relationship building
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter