As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves supporting customers with enquiries, processing credit applications, completing Financial Health Checks, and promoting in-branch technology and digital banking options.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Work in a busy retail banking environment
Nice-to-have
Genuine interest in financial wellbeing
Problem solving and effective solutions
Drive risk-adverse culture
Provide financial education and digital banking support
Holistic customer solutions
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for part-time roster Thursday & Friday 8.30am - 4.45pm