Allegion is seeking a Customer Success Specialist to provide technical support and onboarding for clients, particularly in the smart home technology sector. The ideal candidate will have a background in customer support, technology integration, and experience in B2B sales, as well as strong interpersonal skills
Job Summary
Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
Matching Summary
Match Score: 85
Allegion is seeking a Customer Success Specialist to provide technical support and onboarding for clients, particularly in the smart home technology sector. The ideal candidate will have a background in customer support, technology integration, and experience in B2B sales, as well as strong interpersonal skills.
Skills & Requirements
Must-have
Technical setup support
Smart-home technology integration
Client relationship management
Upselling and cross-selling
Nice-to-have
Client-first mindset
Proactive customer engagement
Contribute to product development
Key Requirements
Minimum 3 years of professional experience
At least 1 year in a Tech environment
Smart-Home / Integrations experience
Technical troubleshooting experience
Proven track record of successful upselling and cross-selling in B2B
Experience in real estate software, property technology, or related industries