Associate Director, Oncology Internal Contact Center Strategy

Johnson & Johnson Innovative Medicine

Titusville, New Jersey, United States of America
Base: $122,000.00 - $212,750.00; bonus/equity: not...
Oncology internal contact center strategy
Patient access and affordability
Customer-centric design process
Support the evolution of existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio

Job Summary

  • Support the evolution of existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio.
  • Identify, co-create, operationalize and optimize solutions needed to support patients as they seek to start and stay on their prescribed treatment.
  • The anticipated base pay range for this position is $122,000.00 - $212,750.00.

Matching Summary

Support the evolution of existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio.

Salary

Base: $122,000.00 - $212,750.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Oncology Internal Contact Center Strategy
  • Patient access and affordability
  • Customer-centric design process
  • Program optimization and enhancement
  • Advancing equity in healthcare

Nice-to-have

  • Compassionate and empathetic approach
  • Agile and adaptable mindset
  • Growth mindset and learning
  • Conviction and persistence

Key Requirements

  • Bachelor's degree required
  • Minimum 7 years healthcare business experience
  • Minimum 3 years pharmaceutical industry experience
  • Experience in patient access or reimbursement strategy
  • Ability to lead without direct authority

Work Rights

Not specified

Tailored Resume

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