Junior Global Service Desk Associate

Owens & Minor

Fully remote
First contact support via phone and chat
Troubleshooting o365 applications like outlook
Experience with servicenow itsm tool
The company is a Fortune 500 healthcare provider looking for a Service Desk Associate to ensure timely resolution of end-user issues

Job Summary

  • The company is a Fortune 500 healthcare provider looking for a Service Desk Associate to ensure timely resolution of end-user issues.
  • Candidates must be willing to work in all different shifts of a 24x7 support organization while prioritizing incidents according to defined SLAs.
  • The role involves recording, tracking, and documenting the service desk incident-solving process through the ServiceNow ITSM tool.

Matching Summary

The company is a Fortune 500 healthcare provider looking for a Service Desk Associate to ensure timely resolution of end-user issues.

Skills & Requirements

Must-have

  • First contact support via phone and chat
  • Troubleshooting O365 applications like Outlook
  • Experience with ServiceNow ITSM tool
  • Willingness to work 24x7 shifts
  • PC hardware and printer troubleshooting

Nice-to-have

  • Developing help sheets and FAQ lists
  • Contributing to technician knowledgebase
  • Remote diagnostic utilities usage
  • Continual improvement suggestions
  • Creating training manuals

Key Requirements

  • Sufficient experience and talent
  • Knowledge of Microsoft Office 365 suite
  • Ability to escalate incidents with accurate documentation

Work Rights

Not specified

Tailored Resume

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