Collections And Customer Service Officers Full-time And Part-time – Mortgage Customers | Sydney

Challenger Limited

Sydney, NSW, Australia
Not specified; discretionary bonus scheme availabl...
Hybrid
Proven experience in collections or mortgage hardship
Strong understanding of credit assessment processes
Excellent active listening and communication skills
The role involves managing a portfolio of mortgage accounts with a focus on customer care, compliance, and providing tailored hardship solutions

Job Summary

  • The role involves managing a portfolio of mortgage accounts with a focus on customer care, compliance, and providing tailored hardship solutions.
  • Candidates will handle inbound enquiries and proactively manage outbound calls to borrowers in arrears while ensuring activities meet legal standards.
  • Challenger offers a hybrid work environment with exclusive benefits including 18 weeks paid parental leave, discretionary bonuses, and access to onsite wellness classes.

Matching Summary

The role involves managing a portfolio of mortgage accounts with a focus on customer care, compliance, and providing tailored hardship solutions.

Salary

Not specified; Discretionary bonus scheme available; Extra superannuation contributions included

Skills & Requirements

Must-have

  • Proven experience in collections or mortgage hardship
  • Strong understanding of credit assessment processes
  • Excellent active listening and communication skills
  • Experience working to SLAs and KPIs in contact centre
  • Proficiency with Microsoft Word, Excel, and contact centre systems

Nice-to-have

  • Knowledge of financial hardship obligations and enforcement
  • Ability to build trust quickly with borrowers
  • Proactive compliance-driven approach with integrity
  • Experience within Australia or New Zealand markets

Key Requirements

  • Proven experience in collections or mortgage hardship management
  • Strong understanding of credit and hardship assessment processes
  • Experience working to SLAs and KPIs in inbound/outbound environments

Work Rights

Not specified

Tailored Resume

Cover Letter