Global Hosting Services - Service Manager

PwC PricewaterhouseCoopers GmbH

Fully remote
7 years it experience
3 years it service management
Bachelor's degree in it or mis
The Service Manager bridges Product, Engineering, Operations, and global stakeholders to ensure new cloud services are operationally ready

Job Summary

  • The Service Manager bridges Product, Engineering, Operations, and global stakeholders to ensure new cloud services are operationally ready.
  • This role drives end-to-end operationalization of new cloud products while maintaining strict adherence to PwC Technology ITSM processes.
  • Candidates must demonstrate the ability to translate abstract business requirements into actionable operational specifications for a secure 24/7 environment.

Matching Summary

The Service Manager bridges Product, Engineering, Operations, and global stakeholders to ensure new cloud services are operationally ready.

Skills & Requirements

Must-have

  • 7 years IT experience
  • 3 years IT Service Management
  • Bachelor's degree in IT or MIS
  • Cloud infrastructure fundamentals
  • Azure, AWS, GCP knowledge

Nice-to-have

  • Excellent communication abilities
  • Proactive problem-solving approach
  • Influence across departments
  • Agile open-mindedness
  • Self-management skills

Key Requirements

  • Bachelor's degree required
  • 7 years total IT experience
  • 3 years IT Service Management experience
  • ITIL certification preferred
  • SAFe or PMP certification preferred

Work Rights

Not specified

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