Customer Journey Expert Paying

ING

Amsterdam, Netherlands
Salary tailored to qualities; 13th month salary; 8...
Hybrid
Knowledge of payment products
Experience with adobe analytics
Experience with cognos data analysis
ING is seeking a Customer Journey Expert to enhance payment-related products and processes, focusing on creating seamless experiences for customers. The ideal candidate should have a strong background in payment markets, data analysis, and project management, complemented by a proactive attitude and excellent problem-solving skills

Job Summary

  • The role involves taking end-to-end ownership for payment-related products and processes within the ING Payments department.
  • Candidates must have proven experience with data analysis tools like Adobe Analytics and Cognos to drive customer experience improvements.
  • Benefits include a 36-hour workweek, 24+ individual holiday days, and an 8% holiday payment.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert to enhance payment-related products and processes, focusing on creating seamless experiences for customers. The ideal candidate should have a strong background in payment markets, data analysis, and project management, complemented by a proactive attitude and excellent problem-solving skills.

Salary

Salary tailored to qualities; 13th month salary; 8% Holiday payment

Skills & Requirements

Must-have

  • Knowledge of payment products
  • Experience with Adobe Analytics
  • Experience with Cognos data analysis
  • Roadmap and backlog structure creation
  • Bachelor's or master's degree

Nice-to-have

  • Entrepreneurial mindset
  • International experience
  • Ability to challenge status quo
  • Strong problem-solving skills
  • Commercial experience in implementation

Key Requirements

  • Bachelor's or master's degree required
  • Fluent in English verbally and written
  • Proven commercial experience in creating and implementing innovations

Work Rights

Not specified

Tailored Resume

Cover Letter