Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, responsible for diagnosing and troubleshooting complex software issues while ensuring excellent customer experiences. The ideal candidate will have a strong technical background, excellent communication skills, and a collaborative mindset
Job Summary
This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting excellent user experiences.
Employees will work in a hybrid model requiring at least 50% time in the office or field while participating in a global 24x7 coverage plan.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, responsible for diagnosing and troubleshooting complex software issues while ensuring excellent customer experiences. The ideal candidate will have a strong technical background, excellent communication skills, and a collaborative mindset.
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Splunk Kibana Grafana troubleshooting tools
Nice-to-have
Experience with Workday or Salesforce platforms
Strong analytical and problem-solving abilities
Ability to manage multiple urgent priority issues
Key Requirements
3+ years of proven technical support for SaaS solutions
Fluency in speaking, reading, and writing Japanese and English
Experience with JIRA or similar ticketing support systems