The Senior Operations, Quality, and Compliance Advisor is responsible for operational oversight of deployment, logistics, call center, and technology support teams to meet performance objectives and contract requirements
Job Summary
The Senior Operations, Quality, and Compliance Advisor is responsible for operational oversight of deployment, logistics, call center, and technology support teams to meet performance objectives and contract requirements.
Bell offers a comprehensive compensation package including medical, dental, vision, mental health benefits, and a 35% discount on Bell services.
The role promotes a culture of continuous improvement and requires collaboration with client counterparts to proactively address potential dissatisfactions.
Matching Summary
The Senior Operations, Quality, and Compliance Advisor is responsible for operational oversight of deployment, logistics, call center, and technology support teams to meet performance objectives and contract requirements.
Skills & Requirements
Must-have
Operations and deployment management
Coordination of external teams
Operational KPI tracking and analysis
Quality standards and compliance adherence
Bilingual proficiency in French and English
Management of escalations and problem resolution
Hybrid work arrangement in Montreal
Nice-to-have
Experience in energy or infrastructure sector
Degree in Operations Management or Industrial Engineering
Strong communication and negotiation skills
Culture of continuous improvement
Customer satisfaction focus
Collaborative team environment
Key Requirements
Significant experience in operations or deployment management
Experience coordinating and supervising external teams
Proficiency in French (written and spoken)
Knowledge of quality, safety, environmental regulations
Ability to manage multiple priorities under pressure
Knowledge of English is an asset
Degree in Operations Management or Industrial Engineering is an asset
Work Rights
Must be based in Canada and able to work hybrid in Montreal