Senior Technical Account Manager

080

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Hybrid (at least 50% of time spent in-office or in the field)
7+ years b2b enterprise software experience
5+ years complex saas implementation management
Strong technical background in hcm or financials
080 is seeking a Senior Technical Account Manager who is passionate about customer relations and has strong technical and project management skills. The role involves acting as the primary point of contact for strategic customers, ensuring effective communication and issue resolution, while also providing proactive support

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
  • Candidates must leverage deep technical acumen to identify reliability issues and align business objectives with customer goals.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

080 is seeking a Senior Technical Account Manager who is passionate about customer relations and has strong technical and project management skills. The role involves acting as the primary point of contact for strategic customers, ensuring effective communication and issue resolution, while also providing proactive support.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years B2B enterprise software experience
  • 5+ years complex SaaS implementation management
  • Strong technical background in HCM or Financials
  • C-level stakeholder engagement skills
  • Incident escalation and resolution management

Nice-to-have

  • Fluency in German, French, or Spanish
  • Experience with HR, Payroll, or Time Tracking domains
  • Proven ability to drive customer self-sufficiency
  • Strategic relationship building with large accounts
  • Cross-functional collaboration with Product teams

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent spoken and written English required

Work Rights

Not specified

Tailored Resume

Cover Letter