As a Customer Service Desk Supervisor, you will lead a team of 6 to 8 Customer Service Desk Agents, acting both as a supervisor and an active agent supporting daily operations
Job Summary
As a Customer Service Desk Supervisor, you will lead a team of 6 to 8 Customer Service Desk Agents, acting both as a supervisor and an active agent supporting daily operations.
Responsibilities include supervising and coaching the team, actively participating in daily customer service desk activities, ensuring timely management of RMAs and complaint resolution, and monitoring team KPIs.
Fortive offers a multicultural and informal environment focused on inclusion and diversity, full-time contract with a hybrid work model, flexible office hours, and opportunities for growth and development.
Matching Summary
As a Customer Service Desk Supervisor, you will lead a team of 6 to 8 Customer Service Desk Agents, acting both as a supervisor and an active agent supporting daily operations.
Skills & Requirements
Must-have
Supervise and coach team
Handle customer inquiries
Manage RMAs and complaints
Monitor team KPIs
Continuous improvement
MS Office proficiency
Nice-to-have
Multicultural and informal environment
Global company growth opportunities
Fortive Business System tools
Leadership training and coaching
Key Requirements
Bachelor’s degree or proven customer support experience
Experience managing people in international environment preferred