Respond to customer requests according to sla requirements
Manage internal ticket workflows and lifecycle
Willingness to work shift-based support model including nights
RUNSUN CLOUD PTE. LTD. is seeking a Junior Customer Service & Operations Engineer to provide operational support and manage customer communications within production environments. The ideal candidate should possess strong customer service skills and a foundational understanding of IT infrastructure while being adaptable to shift-based work
Job Summary
The role provides first-line operational support and manages customer communication for production environments.
Candidates must be willing to work in a shift-based support model including night shifts, weekends, and public holidays.
Responsibilities include creating tickets, tracking resolution progress, and escalating issues to engineering teams when necessary.
Matching Summary
Match Score: 75
RUNSUN CLOUD PTE. LTD. is seeking a Junior Customer Service & Operations Engineer to provide operational support and manage customer communications within production environments. The ideal candidate should possess strong customer service skills and a foundational understanding of IT infrastructure while being adaptable to shift-based work.
Skills & Requirements
Must-have
Respond to customer requests according to SLA requirements
Manage internal ticket workflows and lifecycle
Willingness to work shift-based support model including nights
Nice-to-have
Experience in customer-facing technical support roles
Familiarity with Jira or ServiceNow ticketing systems
Experience working with global teams or customers
Key Requirements
Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
0–2 years of experience in technical support or IT operations
Basic understanding of IT infrastructure concepts such as servers and networking