Customer Success Manager

MongoDB

Frankfurt, Germany
On-site
Customer health and revenue realization
Technical and account management skills
Customer-centric approach
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges

Job Summary

  • Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
  • We are looking to speak to candidates who are based in Frankfurt for our hybrid working model.
  • MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.

Matching Summary

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

Skills & Requirements

Must-have

  • Customer health and revenue realization
  • Technical and account management skills
  • Customer-centric approach
  • Autonomous decision-making
  • Advocating on behalf of customers
  • Strategic advisor to customers
  • Technical risk mitigation

Nice-to-have

  • Entrepreneurial mindset
  • Passion for technology
  • Team player and collaboration
  • Ambition to dive head-first
  • High level of ambiguity
  • Building new processes

Key Requirements

  • 7+ years experience in Customer Success or similar
  • 4+ years accountable for customer health/revenue
  • Bilingual English and German
  • Forbes Global 2000 customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter