Not specified; not specified; benefits include 24 ...
On-site
Strong verbal and written communication skills
Experience in customer service or account management
Ability to build rapport with clients
The SaaS Specialist is responsible for enhancing customer satisfaction by increasing the adoption and awareness of Carsales' SaaS products and services
Job Summary
The SaaS Specialist is responsible for enhancing customer satisfaction by increasing the adoption and awareness of Carsales' SaaS products and services.
Key responsibilities include monitoring client service usage, conducting proactive health checks, and delivering education and training on evolving product features.
The company offers 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
Matching Summary
The SaaS Specialist is responsible for enhancing customer satisfaction by increasing the adoption and awareness of Carsales' SaaS products and services.
Salary
Not specified; Not specified; Benefits include 24 weeks paid parental leave and wellbeing initiatives
Skills & Requirements
Must-have
Strong verbal and written communication skills
Experience in customer service or account management
Ability to build rapport with clients
Intermediate proficiency in Microsoft Office
Proven ability to follow through on issues
Nice-to-have
Positive attitude and energy
Willingness to learn and adapt
Interest in evolving products and industry knowledge