Base: $66,000-$79,000; bonus/equity: not specified...
Remote
Client relationship management
Healthcare account management
Remote work in oregon or washington
Innovative Care Management is dedicated to putting people at the center of every healthcare decision with a values-driven approach blending compassion, clinical expertise, and operational excellence
Job Summary
Innovative Care Management is dedicated to putting people at the center of every healthcare decision with a values-driven approach blending compassion, clinical expertise, and operational excellence.
The Customer Success Manager will serve as the primary point of contact for a portfolio of clients, managing relationships from onboarding through renewal and beyond while ensuring a seamless client experience.
This fully remote role requires residence in Oregon or Washington and may involve quarterly travel to client sites or meetings, demanding schedule flexibility and reliable transportation.
Matching Summary
Innovative Care Management is dedicated to putting people at the center of every healthcare decision with a values-driven approach blending compassion, clinical expertise, and operational excellence.
Salary
Base: $66,000-$79,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Client relationship management
Healthcare account management
Remote work in Oregon or Washington
CRM and reporting tools proficiency
Handling escalations professionally
Collaboration with brokers and TPAs
Nice-to-have
Experience with renewals and retention
Familiarity with self-funded health plans
Strong organizational and time management skills
Excellent communication and empathy
Ability to work independently and collaboratively
Comfortable with confidential HIPAA compliance
Key Requirements
At least 3 years client services experience in healthcare
Experience working with TPAs, brokers, consultants, or carriers
Ability to handle confidential information in compliance with HIPAA
Bachelor’s degree in healthcare, business, or related field preferred