This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes
Job Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex, cross-Group challenges and influence organizational decision-making.
The position involves shaping the Group's customer agenda by contributing to Board- and Executive-level narratives on customer performance and priorities.
Matching Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
Influence senior stakeholders at GM/EGM level
Experience with large-scale transformation initiatives