The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence
Job Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
Responsibilities include driving 5-star customer service, managing daily operations, implementing SOPs, liaising with multiple service lines, and ensuring team compliance with HR processes.
JLL emphasizes a collaborative environment, innovative working methods, and employee well-being, offering opportunities for career advancement and a strong culture of belonging.
Matching Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
Skills & Requirements
Must-have
5-star customer service excellence
Manage teams across multiple sites
Service delivery and client satisfaction
Implement and maintain SOPs
Build and maintain stakeholder relationships
Manage operational activities
Lead Emergency Evacuation procedures
Nice-to-have
Collaborative environment
Innovative ways of working
Support each other's well-being
Proactive safety culture
Desire to continually improve
Key Requirements
Extensive customer service or hospitality experience