Ombudsman Triage Coordinator

Cleveland Clinic Health System

Stuart, Florida, USA
Excellent customer service skills
Experience with complaint handling
Understanding of emr systems
Cleveland Clinic Health System is committed to transforming the patient experience

Job Summary

  • Cleveland Clinic Health System is committed to transforming the patient experience.
  • The Ombudsman Triage Coordinator will be the first line of defense for patient concerns.
  • There are various promotional opportunities within the department.

Matching Summary

Cleveland Clinic Health System is committed to transforming the patient experience.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Experience with complaint handling
  • Understanding of EMR systems

Nice-to-have

  • Team camaraderie
  • Ability to manage patient expectations
  • Experience in administrative roles

Key Requirements

  • Associate’s Degree or equivalent experience
  • Five years of administrative or customer service experience
  • Proficient with spreadsheets and database software

Work Rights

Not specified

Tailored Resume

Cover Letter