Customer Service Representative

BMO

On, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries while offering advice on digital options.
  • BMO is committed to an inclusive, equitable and accessible workplace, valuing diversity and offering accommodations upon request.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Collaborate with branch partners
  • Follow risk and compliance processes

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Courage and confidence

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Basic verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter