This role involves leading a team of customer service representatives in complex administration tasks, order management, and invoicing within a Shared Service Center
Job Summary
This role involves leading a team of customer service representatives in complex administration tasks, order management, and invoicing within a Shared Service Center.
The position requires coordinating with multiple departments including Finance, Logistics, Sales, and Legal to solve complex customer needs and ensure key performance metrics are met.
Candidates will support strategies to foster customer dedication while stabilizing operations teams through effective coaching and mentoring to reduce attrition.
Matching Summary
This role involves leading a team of customer service representatives in complex administration tasks, order management, and invoicing within a Shared Service Center.
Skills & Requirements
Must-have
3+ years customer service leadership experience
ERP system proficiency required
Cross-functional communication skills
Nice-to-have
Experience in shared services environment
Strong analytical and presentation skills
Ability to reduce attrition rates
Key Requirements
Minimum 3+ years customer service leadership experience