Retention And Customer Service Agent

Camping World

Englewood, CO, US
Base: $14.00-$18.30 hourly; bonus/equity: not spec...
2+ years customer service experience
Strong oral and written communication skills
Ability to work weekends and holidays
The role involves answering interactions via phone, email, and live chat to assist customers with orders and product inquiries

Job Summary

  • The role involves answering interactions via phone, email, and live chat to assist customers with orders and product inquiries.
  • Employees are expected to recognize call trends, alert supervisors, and recommend process improvements to the team.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off for full-time associates.

Matching Summary

The role involves answering interactions via phone, email, and live chat to assist customers with orders and product inquiries.

Salary

Base: $14.00-$18.30 Hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, tuition reimbursement

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Strong oral and written communication skills
  • Ability to work weekends and holidays
  • Basic computer knowledge required
  • High school diploma or equivalent

Nice-to-have

  • Call center experience preferred
  • College degree or some college
  • Interest in marine and watersports products
  • Experience with hunting and fishing gear
  • Desire to learn new product lines

Key Requirements

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Availability to work 7:00am - 6:00pm including weekends
  • Call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter