Infrastructure Technology - Customer Support Engineer

Accenture

It asset management
Desktop/laptop troubleshooting
Ip telephony troubleshooting
Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets

Job Summary

  • Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets.
  • Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
  • Join Accenture and help transform leading organizations and communities around the world.

Matching Summary

Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets.

Skills & Requirements

Must-have

  • IT asset management
  • Desktop/Laptop troubleshooting
  • IP Telephony troubleshooting
  • Network connectivity troubleshooting
  • Call logging tools

Nice-to-have

  • Customer satisfaction focus
  • Problem solving skills
  • Interpersonal skills
  • Fast learner
  • Verbal and written communication

Key Requirements

  • Diploma in Information Technology/ Computer Science/ Electronics & Computer Science
  • 1 - 4 years of working experience
  • French & English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter