This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution
Job Summary
This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution.
You will use AI and other tools actively in your day-to-day workflow to prioritize accounts, draft communications, interpret signals, and work efficiently across a high-volume portfolio.
Contentsquare aims to create an inclusive workplace where everyone learns and succeeds, inviting team members who are daring, understanding, and deliberate to join their global community.
Matching Summary
This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Manage portfolio of 80-120 customer accounts
Drive customer retention and renewal execution
AI fluency in daily workflow for prioritization
Nice-to-have
Experience with Product Analytics tools like Heap
Background in high-growth or post-acquisition environments
Additional European language skills
Key Requirements
Customer success or account management experience
Ownership mindset with data-driven decision making
Strong communication across email, video, and live calls