Clinical Outcomes Associate

Cook Children's Health Care System

Calmont Operations Building, Texas, United States
Not specified (likely onsite based on the location)
Bi-lingual english spanish required
One year healthcare customer service experience
Proficiency in microsoft office products
Cook Children's Health Care System is seeking a Clinical Outcomes Associate to conduct telephonic outreach to members of the Cook Children’s Health Plan. The role involves needs assessment, appointment scheduling, and ensuring an improved healthcare experience for members, requiring a background in healthcare customer service and bilingual proficiency in English and Spanish

Job Summary

  • The Clinical Outcomes Associate serves as the initial point of contact for new Cook Children's Health Plan members.
  • This role conducts telephonic outreach to perform needs assessments, schedule appointments, and close care gaps.
  • Candidates must demonstrate excellent phone communication skills and the ability to navigate multiple computer applications efficiently.

Matching Summary

Match Score: 85

Cook Children's Health Care System is seeking a Clinical Outcomes Associate to conduct telephonic outreach to members of the Cook Children’s Health Plan. The role involves needs assessment, appointment scheduling, and ensuring an improved healthcare experience for members, requiring a background in healthcare customer service and bilingual proficiency in English and Spanish.

Skills & Requirements

Must-have

  • Bi-lingual English Spanish required
  • One year healthcare customer service experience
  • Proficiency in Microsoft Office products

Nice-to-have

  • Experience in Managed Care environment
  • Ability to work independently without supervision
  • Strong organizational and detail-oriented skills

Key Requirements

  • High school diploma
  • Minimum one year healthcare customer service experience
  • Pass Spanish proficiency test prior to hire

Work Rights

Not specified

Tailored Resume

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