Automotive Customer Service Advisor (on-site)

Concentrix

Hamilton, ON, Canada
Base: $19.35ph; incentives: performance-based; ben...
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Minimum 1 year customer service experience
High school diploma or ged required
Strong computer proficiency with multiple applications
** Concentrix is seeking an Automotive Customer Service Advisor for an on-site role in Hamilton, ON. The position involves providing exceptional customer service and technical support regarding automotive inquiries, with a focus on problem-solving and customer satisfaction. **

Job Summary

  • This role involves coordinating resolutions to customer vehicle issues, dealership complaints, and warranty policies while acting as a liaison between National Consumer Affairs and Regional Offices.
  • Concentrix offers significant investment in employee development with about 80% of managers promoted from within through free learning and leadership programs.
  • The position provides a base salary of $19.35 per hour plus incentives, along with comprehensive benefits including medical, dental, vision, and paid time off.

Matching Summary

Match Score: 75

** Concentrix is seeking an Automotive Customer Service Advisor for an on-site role in Hamilton, ON. The position involves providing exceptional customer service and technical support regarding automotive inquiries, with a focus on problem-solving and customer satisfaction. **

Salary

Base: $19.35/hr; Incentives: Performance-based; Benefits: Medical, dental, vision, EAP, RRSP, PTO

Skills & Requirements

Must-have

  • Minimum 1 year Customer Service experience
  • High School Diploma or GED required
  • Strong computer proficiency with multiple applications
  • Excellent written and verbal communication skills
  • Ability to work independently and within a team
  • Flexibility to rotate shifts as needed

Nice-to-have

  • Passion for the automotive industry
  • Propensity for problem-solving
  • Patience and professionalism in fast-paced environments
  • Eagerness to learn new technologies
  • Experience in case management roles

Key Requirements

  • Minimum 18 years of age
  • High School Diploma or GED
  • Minimum 1 year Customer Service experience
  • Legal authorization to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter