Ukg Support Analyst

CUSHMAN & WAKEFIELD

Hyderabad, India
Fully remote
Ukg pro wfm application expertise
Workforce management principles
Payroll and timekeeping principles
The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner

Job Summary

  • The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner.
  • Success in this role requires a solid understanding of workforce management as well as payroll and timekeeping principles, coupled with expertise in the UKG Pro WFM application.
  • We are committed to providing work-life balance for our people in an inclusive, rewarding environment.

Matching Summary

The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner.

Skills & Requirements

Must-have

  • UKG Pro WFM application expertise
  • Workforce management principles
  • Payroll and timekeeping principles
  • Troubleshoot issues efficiently
  • Collaborate with team members
  • Provide tier 2 support
  • US East Coast work hours

Nice-to-have

  • Customer-oriented focus
  • Ability to work independently
  • Continuous learning and development
  • Inclusive, rewarding environment
  • Agile work environment

Key Requirements

  • Minimum 1-year experience in customer support
  • Troubleshoot simple configuration problems
  • Aptitude for learning WFM applications
  • Effective communication skills
  • Strong written communication skills
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter