Customer Service Team Lead

Uline

Kenosha, WI, US
Base: $33 to $38 ph; bonus/equity: multiple bonus ...
3+ years customer service experience
High school diploma or equivalent
Effective communication skills
The Customer Service Team Lead will coach and develop representatives to deliver fast, friendly, and customer-focused experiences

Job Summary

  • The Customer Service Team Lead will coach and develop representatives to deliver fast, friendly, and customer-focused experiences.
  • Uline offers significant growth potential with a salary range of $33 to $38 per hour plus comprehensive benefits including health insurance and a 401(k) match.
  • This role involves reviewing customer interactions, handling escalated issues, and facilitating team meetings to communicate policy updates.

Matching Summary

The Customer Service Team Lead will coach and develop representatives to deliver fast, friendly, and customer-focused experiences.

Salary

Base: $33 to $38 per hour; Bonus/Equity: Multiple bonus programs available; Benefits: Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • High School diploma or equivalent
  • Effective communication skills

Nice-to-have

  • Bachelor's degree preferred
  • 2+ years leadership experience
  • Process improvement mindset

Key Requirements

  • High School diploma required
  • 3+ years customer service experience
  • 2+ years supervisory experience preferred

Work Rights

Not specified

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