The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance
Job Summary
The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.
This position is based in OneJnJ - Bogota, Colombia and involves auditing interactions, providing feedback, and supporting the Contact Center operations.
Johnson & Johnson Global Services is committed to inclusion, diversity, and providing reliable payroll services to its employees worldwide.
Matching Summary
The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.
Skills & Requirements
Must-have
Payroll customer service experience
Case management tools proficiency
Payroll system familiarity
Strong verbal and written communication
High attention to detail
Ability to work under pressure
Multitasking in fast-paced environment
Nice-to-have
Experience in global shared service center
Strong analytical and problem-solving skills
Competence with Microsoft Office Suite
Teamwork and collaboration skills
Solution focused approach
Commitment to integrity and confidentiality
Key Requirements
Bachelor’s degree required
Fluent in English
Minimum 3 years payroll customer service experience
Experience with payroll systems like ServiceNow, SAP, Workday