Customer Success Associate Ii

Meazure Learning

India
Competitive pyy; benefits: compyny-sponsored healt...
On-site
2+ years customer success experience
Zendesk case management system proficiency
Google workspace and ms office skills
Meazure Learning seeks a Customer Success Associate II to manage a portfolio of US client accounts, delivering high-touch service to ensure client satisfaction and retention. The ideal candidate will possess at least two years of relevant experience, strong communication skills, and a client-first mindset, working primarily during evening hours in India

Job Summary

  • The role involves serving as the primary point of contact for a portfolio of 10–50 small-market accounts with $1M–$2M in annual revenue.
  • Candidates must be available to work night shifts from 5:30 PM to 2:30 AM IST, Monday through Friday.
  • Meazure Learning offers competitive pay, remote work opportunities, company-sponsored health insurance, and generous leave programs.

Matching Summary

Match Score: 85

Meazure Learning seeks a Customer Success Associate II to manage a portfolio of US client accounts, delivering high-touch service to ensure client satisfaction and retention. The ideal candidate will possess at least two years of relevant experience, strong communication skills, and a client-first mindset, working primarily during evening hours in India.

Salary

Competitive Pay; Benefits: Company-Sponsored Health Insurance, Generous Leave Program, 14 Holidays; Not specified

Skills & Requirements

Must-have

  • 2+ years customer success experience
  • Zendesk case management system proficiency
  • Google Workspace and MS Office skills
  • CRM tools proficiency
  • 5:30 PM – 2:30 AM IST availability

Nice-to-have

  • Strategic account management mindset
  • Emotional intelligence and collaboration
  • Tableau usage insights presentation skills
  • Mentorship for junior team members
  • Proactive solution-oriented approach

Key Requirements

  • Minimum two years in customer success or account management
  • Experience with Zendesk preferred
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter