Night Duty Manager

Hotel Chadstone Melbourne MGallery

Phu Quoc, Vietnam
On-site
Manage and supervise staff tasks
Conduct front and back of house inspections
Handle guest needs and complaints
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Job Summary

  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
  • Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
  • Motivate and provide a work environment that brings out the best in team members.

Matching Summary

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Skills & Requirements

Must-have

  • Manage and supervise staff tasks
  • Conduct front and back of house inspections
  • Handle guest needs and complaints
  • Analyze rooms revenue and approve discounts
  • Coordinate overbooking and relocations
  • Ensure safety and security compliance
  • Conduct night audit process

Nice-to-have

  • Meet and greet VIPs
  • Motivate and maintain team professionalism
  • Provide department orientation and training
  • Good working knowledge of MS Office
  • Ability to speak multiple languages

Key Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years relevant experience
  • Excellent English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter