Service Delivery Manager

IDEMIA

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On-site
Maintenance strategies for complex solutions
Customer satisfaction and kpis
Budget management
Your permanent objective is to maintain in operational conditions the systems that handle IDEMIA Public Security T&T ( border control, passenger flow facilitation) activities with high level of availability requirements, as well as oversee evolutive maintenance of such systems, in accordance with customer needs and requirements

Job Summary

  • Your permanent objective is to maintain in operational conditions the systems that handle IDEMIA Public Security T&T ( border control, passenger flow facilitation) activities with high level of availability requirements, as well as oversee evolutive maintenance of such systems, in accordance with customer needs and requirements.
  • This Job will give you the opportunity to work in an international context with rich diversity projects, to do short missions in France and abroad, to extend your international network.
  • By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities.

Matching Summary

Your permanent objective is to maintain in operational conditions the systems that handle IDEMIA Public Security T&T ( border control, passenger flow facilitation) activities with high level of availability requirements, as well as oversee evolutive maintenance of such systems, in accordance with customer needs and requirements.

Skills & Requirements

Must-have

  • Maintenance strategies for complex solutions
  • Customer satisfaction and KPIs
  • Budget management
  • Team management (subcontractors)
  • Internal and external meeting facilitation

Nice-to-have

  • Leadership skills
  • Coaching less experienced SDMs

Key Requirements

  • Management of different stakeholders
  • Crisis management
  • SLA management
  • ITIL process knowledge/certification

Work Rights

Not specified

Tailored Resume

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