Team Lead Inbound Call Center Location Winston, Nc

Reqroute Inc

Winston, NC, US
Rate: $21ph on w2; contract: c2h; benefits: not sp...
On-site
Minimum 5 years call center experience
Strong leadership and coaching skills
Ability to meet kpi metrics and deliverables
Reqroute Inc is seeking a Team Lead for their Inbound Call Center in Winston, NC. The role requires a minimum of 5 years of call center experience, ideally in a healthcare setting, with responsibilities including team supervision, performance evaluation, and ensuring compliance with KPIs

Job Summary

  • This position requires individuals to perform duties as part of a team while meeting all assigned KPI metrics and deliverables.
  • The role involves supervising workload, evaluating associate work, and providing direction and coaching to identify areas for improvement.
  • Candidates must ensure their teams complete all compliance courses assigned by Cognizant and the client while handling escalation calls.

Matching Summary

Match Score: 85

Reqroute Inc is seeking a Team Lead for their Inbound Call Center in Winston, NC. The role requires a minimum of 5 years of call center experience, ideally in a healthcare setting, with responsibilities including team supervision, performance evaluation, and ensuring compliance with KPIs.

Salary

Rate: $21/hr on w2; Contract: C2H; Benefits: Not specified

Skills & Requirements

Must-have

  • Minimum 5 years call center experience
  • Strong leadership and coaching skills
  • Ability to meet KPI metrics and deliverables
  • Experience with payroll and timecard management
  • Knowledge of compliance course implementation

Nice-to-have

  • Healthcare industry experience preferred
  • College degree preferred
  • Proven account management skills
  • Understanding of continuous quality improvement
  • Ability to lead change initiatives

Key Requirements

  • 5 years minimum experience in a call center environment
  • Healthcare experience preferred
  • College degree preferred
  • Knowledge of Auto/General Liability cost containment programs

Work Rights

Not specified

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