Conversational Design Lead

HumanPanorama

Not specified
$104,000 - $143,000 py; bonus/equity: eligible for...
Hybrid
Google dialogflow cx experience
Ivr and voice design expertise
Design system development
HumanPanorama is seeking a Conversational Design Lead to oversee the end-to-end customer experience in their voice channel (IVR), focusing on innovative solutions and customer advocacy. The ideal candidate will have extensive experience in voice design, particularly with Google Dialogflow CX, and a passion for enhancing healthcare interactions

Job Summary

  • The Conversational Design Lead will be responsible for the end-to-end customer experience across our voice channel.
  • This role involves leading the migration and innovation of our IVR to Google Cloud.
  • Humana offers competitive benefits that support whole-person well-being.

Matching Summary

Match Score: 85

HumanPanorama is seeking a Conversational Design Lead to oversee the end-to-end customer experience in their voice channel (IVR), focusing on innovative solutions and customer advocacy. The ideal candidate will have extensive experience in voice design, particularly with Google Dialogflow CX, and a passion for enhancing healthcare interactions.

Salary

$104,000 - $143,000 per year; Bonus/Equity: Eligible for bonus incentive plan; Benefits: Not specified

Skills & Requirements

Must-have

  • Google Dialogflow CX experience
  • IVR and voice design expertise
  • Design system development

Nice-to-have

  • Experience with LLMs and AI
  • Designing for Medicare aged customers
  • Strong communication skills

Key Requirements

  • Bachelor's Degree or higher
  • 8+ years of relevant work experience
  • Proven track record in digital user experiences

Work Rights

Not specified

Tailored Resume

Cover Letter