It Analyst 1 - Call Center Assistant Manager

Louisiana State University

Baton Rouge, Louisiana, United States
Not specified; not specified; benefits include hea...
Bachelor's degree required
One year of supervisory experience
Hotline call center customer service experience
This professional position oversees daily operations and personnel for the National Center for Disaster Fraud call center

Job Summary

  • This professional position oversees daily operations and personnel for the National Center for Disaster Fraud call center.
  • The role involves administering fraud complaints, coaching operators, and developing new processes and technologies.
  • LSU offers outstanding benefits including health insurance, retirement options, and tuition exemptions for eligible employees.

Matching Summary

This professional position oversees daily operations and personnel for the National Center for Disaster Fraud call center.

Salary

Not specified; Not specified; Benefits include health, dental, vision, retirement, and tuition exemption

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • One year of supervisory experience
  • Hotline call center customer service experience
  • Proficient in Microsoft Office
  • Federal background check clearance

Nice-to-have

  • Bilingual hotline call handling capability
  • Experience with electronic error tracking systems
  • Ability to work flexible shifts including holidays
  • Strong analytical and verbal communication skills

Key Requirements

  • Bachelor's degree
  • 1 year of experience
  • Supervisory experience
  • Customer service hotline experience
  • Valid U.S. work authorization

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter