Customer Service Agent

KONE Bulgaria

Den Haag, Netherlands
Market conform salary; bonus available; 41 days le...
Hybrid
Professional phone communication skills
Stress resistant and proactive attitude
Mbo-4 work and thinking level
The Customer Service Agent serves as the voice of KONE, ensuring high-level professional service during every customer contact

Job Summary

  • The Customer Service Agent serves as the voice of KONE, ensuring high-level professional service during every customer contact.
  • Responsibilities include professionally receiving and registering emergency reports for elevators and escalators, dispatching them to technicians, and documenting data accurately.
  • The company offers a market-conform salary, 41 days of leave, hybrid working options, and a 'Lease a Bike' program.

Matching Summary

The Customer Service Agent serves as the voice of KONE, ensuring high-level professional service during every customer contact.

Salary

Market conform salary; Bonus available; 41 days leave (27 vacation, 13 ADV, 1 sustainability day)

Skills & Requirements

Must-have

  • Professional phone communication skills
  • Stress resistant and proactive attitude
  • MBO-4 work and thinking level
  • Dutch and English language proficiency

Nice-to-have

  • Experience in customer service environment
  • Familiarity with Salesforce CRM systems
  • Ability to interpret safety regulations

Key Requirements

  • Resident in Rotterdam - Den Haag region
  • Minimum 32 hours availability per week
  • MBO-4 education level required

Work Rights

Not specified

Tailored Resume

Cover Letter