The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner
Job Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
The role supports daily branch operations including teller duties, customer appointments, sales, and adherence to compliance and risk controls.
Matching Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
branch customer service
sales process adherence
digital banking engagement
customer needs assessment
transaction processing
AML BSA KYC compliance
lobby management
Nice-to-have
bilingual skills
referral and sales ability
empathy and customer centricity
flexibility and adaptability
entrepreneurial spirit
critical thinking
Key Requirements
High school diploma or equivalent
Minimum 1 year retail sales or customer service experience
Strong verbal communication skills
Ability to handle difficult customer conversations